Cancellation Policy

Effective Date: 10 July 2026

At Miruthika Products, we strive to process and dispatch orders as quickly as possible to ensure that our products reach you fresh and in the best condition. This Cancellation Policy explains when and how orders may be cancelled.

By placing an order through https://www.miruthikaproducts.com/, you agree to the terms outlined below.

1. Order Cancellation by Customers

Customers may request to cancel an order only before it has been dispatched from our facility.

Once an order has been shipped, cancellation requests cannot be accepted due to the perishable nature of our food products and our commitment to maintaining food safety and hygiene standards.

To request a cancellation before dispatch, please contact our customer support team as soon as possible with your order details.

2. How to Request a Cancellation

To cancel an eligible order, please contact us through any of the following channels:

Email: miruthikaproducts@gmail.com

Phone / WhatsApp: +91 99622 01754

Please provide:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Reason for Cancellation (optional)

Our team will verify the order status and confirm whether the cancellation request can be processed.

3. Successful Cancellation

If your cancellation request is received before dispatch, your order will be cancelled and a full refund will be initiated.

Refunds will be processed using the original payment method.

Please allow 5 to 7 business days for the refunded amount to reflect in your account, depending on your bank or payment service provider.

4. Orders That Cannot Be Cancelled

Cancellation requests cannot be accepted in the following situations:

  • The order has already been dispatched.
  • The shipment has been handed over to the courier partner.
  • The order is already out for delivery.
  • The order has been delivered.

Customers are encouraged to contact us immediately after placing an order if any changes are required.

5. Cancellation by Miruthika Products

Miruthika Products reserves the right to cancel any order at its sole discretion in circumstances including, but not limited to:

  • Product unavailable or out of stock.
  • Pricing or typographical errors.
  • Payment verification failure.
  • Suspected fraudulent or unauthorised transactions.
  • Incomplete or incorrect customer information.
  • Delivery to locations not serviceable by our courier partners
  • Circumstances beyond our reasonable control, including natural disasters, government restrictions, transport disruptions, or other force majeure events.

If an order is cancelled by us after payment has been received, a full refund will be processed to the original payment method.

6. Modification of Orders

Once an order has been placed, requests to modify the following may not always be possible:

  • Delivery address
  • Contact number
  • Products ordered
  • Quantity of products
  • Payment method

If you need to make any changes, please contact us immediately. We will make reasonable efforts to accommodate your request if the order has not yet been processed or dispatched.

7. Duplicate Orders

If you accidentally place the same order more than once, please notify us immediately.

Where possible, duplicate orders that have not yet been dispatched may be cancelled and refunded.

    8. Refunds for Cancelled Orders

    Approved cancellations will be refunded through the original payment method only.

    Refund processing generally takes 5 to 7 business days, although the actual credit timeline may vary depending on your bank, card issuer, or payment service provider.

    Miruthika Products is not responsible for delays caused by banks or payment gateways after the refund has been initiated.

      9.  Related Policies

      This Cancellation Policy should be read together with our:

      • Terms of Service
      • Shipping Policy
      • Returns & Refund Policy
      • Privacy Policy

      These policies collectively govern purchases made through our website.

      10.  Changes to this Policy

      Miruthika Products reserves the right to modify or update this Cancellation Policy at any time to reflect changes in business operations, legal requirements, or customer service practices.

      Any revisions will be published on our website along with the updated Effective Date.

        11.  Contact Us

        For any questions regarding shipping or delivery, please contact us:

        Miruthika Enterprises
        Brand: Miruthika Products

        Address:
        No. 3/72, 2nd Floor,
        Old Mahabalipuram Road (OMR),
        Kelambakkam, Thiruporur Taluk,
        Chengalpattu, Tamil Nadu – 603103, India

        Email: miruthikaproducts@gmail.com

        Phone: +91 99622 01754

        Website: https://www.miruthikaproducts.com/

        Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)