Shipping policy

Effective Date: 10 July 2026

At Miruthika Products, we are committed to delivering fresh, high-quality traditional food products safely and efficiently. This Shipping Policy outlines our order processing, shipping timelines, delivery procedures, and related information.

By placing an order through https://www.miruthikaproducts.com/, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship only within India.

At this time, we do not offer international shipping.

2. Order Processing

  • Orders are processed within 2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day
  • During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer. We appreciate your patience in such situations.

3. Estimated Delivery Timeline

After dispatch, the estimated delivery timelines are:

Delivery Location  Estimated Delivery Time
Tamil Nadu Approximately 3 business
days
Rest of India Approximately 7 business
days

 

These are estimated timelines and may vary depending on the destination, courier operations, weather conditions, public holidays, or other unforeseen circumstances

4. Shipping Charges

Our shipping charges are as follows:

  • Free Shipping on orders valued at ₹999 and above.
  • For orders below ₹999, shipping charges will be calculated during checkout, with a maximum shipping fee of ₹100.

Any applicable shipping charges will be clearly displayed before payment is completed.

5. Courier Partner

Orders are shipped through professional courier service providers and other trusted logistics partners, where required, to ensure reliable delivery across India.

The courier partner may vary depending on your delivery location and service availability.

    6. Order Tracking

    Once your order has been dispatched, you will receive a confirmation email and/or SMS containing shipment details and tracking information, where available.

    Customers may use the tracking details provided to monitor the status of their shipment.

    7. Delivery Attempts

    Our courier partners will make reasonable attempts to deliver your order.

    If delivery cannot be completed due to reasons such as:

    • Customer unavailable
    • Incorrect or incomplete address
    • Incorrect contact information
    • Customer refusing delivery

    the shipment may be returned to us. Additional shipping charges may apply if the order needs to be re-dispatched.

    8. Incorrect Shipping Address

    Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

    Miruthika Products shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

    If you notice an error in your shipping details, please contact us immediately before your order is dispatched.

      9.  Delivery Delays

      While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

      • Severe weather conditions
      • Natural disasters
      • Public holidays
      • Government restrictions
      • Transport disruptions
      • Labour strikes
      • Remote delivery locations
      • Courier operational delays

      In such cases, we will make reasonable efforts to keep you informed regarding your shipment status.

      10.  Damaged or Tampered Packages

      If you receive a package that appears damaged, tampered with, or opened during transit, we recommend that you:

      1. Take clear photographs of the package before opening it
      2. Record an unboxing video whenever possible.
      3. Contact our customer support within 48 hours of delivery.

        Claims submitted without supporting photographs or videos may be difficult to verify and could affect our ability to process the request..

        Please refer to our Returns & Refund Policy for further information.

        11.  Failed Deliveries

        If an order is returned to us because delivery could not be completed due to customer-related reasons, including repeated unsuccessful delivery attempts or incorrect address details, we may contact you to arrange re-delivery.

        Any additional shipping costs incurred for re-shipment may be payable by the customer.

          12.  Shipping Restrictions

          Certain locations may experience longer delivery times due to limited courier coverage or logistical constraints.

          If we are unable to deliver to your location after your order has been placed, our customer support team will contact you to discuss the available options, including cancellation and refund where applicable.

            13.  Changes to this Shipping Policy

            Miruthika Products reserves the right to modify or update this Shipping Policy at any time to reflect changes in business operations, courier services, or applicable laws.

            Any updates will be published on this page along with the revised Effective Date.

            14.  Contact Us

            For any questions regarding shipping or delivery, please contact us:

            Miruthika Enterprises
            Brand: Miruthika Products

            Address:
            No. 3/72, 2nd Floor,
            Old Mahabalipuram Road (OMR),
            Kelambakkam, Thiruporur Taluk,
            Chengalpattu, Tamil Nadu – 603103, India

            Email: miruthikaproducts@gmail.com

            Phone: +91 99622 01754

            Website: https://www.miruthikaproducts.com/

            Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)