Refund policy
Effective Date: 10 July 2026
At Miruthika Products, we are committed to delivering high-quality traditional and wholesome food products. As our products are food items intended for consumption, we maintain strict quality and hygiene standards.
This Returns & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds are handled.
By placing an order through https://www.miruthikaproducts.com/, you agree to the terms outlined below.
1. Food Safety Policy
Due to the perishable nature of food products and to maintain the highest standards of hygiene and food safety, Miruthika Products does not accept returns of products once they have been delivered.
This policy helps ensure the safety, quality, and integrity of all products supplied to our customers.
2. Eligible Cases for Replacement or Refund
Although returns are not accepted, we will gladly review requests for a replacement or refund if any of the following situations occur:
- You receive the wrong product.
- The product is damaged during transit.
- The product is expired at the time of delivery.
- The product has a manufacturing defect or quality issue.
Each request is reviewed individually to ensure a fair resolution.
3. Reporting an Issue
To help us investigate and resolve your concern promptly, please notify us within 48 hours of receiving your order.
When submitting your request, please include:
- Order Number
- Customer Name
- Contact Number
- Description of the issue
- Clear photographs of the product and packaging
- An unboxing video, wherever possible
- Photographs of the shipping label (if applicable)
Requests made after 48 hours of delivery may not be eligible for review.
4. Inspection and Verification
Once your request is received, our customer support team will review the information provided.
If additional information is required, we may contact you before making a decision.
Miruthika Products reserves the right to approve or decline refund or replacement requests based on the evidence submitted and our internal quality assessment.
5. Refund Process
If your claim is approved:
- Refunds will be processed to the original payment method used during checkout.
- Refunds are generally completed within 5 to 7 business days after approval
- Actual credit timelines may vary depending on your bank or payment service provider.
6. Replacement Process
Where appropriate, we may choose to provide a replacement instead of a refund.
Replacement products will be dispatched at no additional cost after verification and approval of the claim.
The method of resolution—refund or replacement—will be determined based on the nature of the issue and product availability.
7. Order Cancellation
Customers may cancel an order only before it has been dispatched.
Once an order has been shipped, it cannot be cancelled because our food products are prepared, packed, and dispatched under strict hygiene standards.
To request a cancellation before dispatch, please contact our customer support team as soon as possible.
If the cancellation request is approved before shipment, a full refund will be initiated through the original payment method.
8. Non-Refundable and Non-Returnable Situations
Refunds, returns, or replacements will generally not be provided in the following situations:
- Change of mind after purchase.
- Incorrect product ordered by the customer.
- Incorrect shipping address provided by the customer.
- Delivery attempts failed due to customer unavailability.
- Products that have been opened, consumed, or partially used.
- Products stored improperly after delivery.
- Minor variations in colour, texture, taste, aroma, or appearance resulting from the use of natural ingredients.
- Damage caused after successful delivery.
- Requests submitted after the 48-hour reporting period without a valid reason.
9. Natural Product Variations
Our products are made using natural ingredients and traditional preparation methods.
As a result, slight variations in:
- Colour
- Texture
- Shape
- Taste
- Aroma
may occur from one batch to another. These natural variations are expected and do not constitute manufacturing defects.
10. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate shipping information.
Miruthika Products is not responsible for orders delayed, returned, or lost due to:
- Incorrect address
- Incorrect PIN code
- Incorrect contact number
- Incomplete delivery information
If a returned shipment requires re-dispatch, additional shipping charges may apply.
11. Refused Deliveries
If a customer refuses delivery of an order that has already been shipped for reasons other than transit damage or an error on our part, the order will not be eligible for a refund due to the perishable nature of the products.
12. Damaged Packages
If your package appears damaged or tampered with at the time of delivery, we recommend that you:
- Take photographs of the package before opening it
- Record an unboxing video whenever possible.
- Contact us immediately within the 48-hour reporting period.
This helps us investigate the issue with our courier partner and process your request more efficiently.
13. Limitation of Liability
Our liability for any approved refund or replacement claim shall be limited to the value of the affected product(s) purchased through our website.
Miruthika Products shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase or use of our products, except where required under applicable law.
14. Compliance with Consumer Protection Laws
Nothing in this Returns & Refund Policy limits or excludes any rights available to consumers under applicable Indian consumer protection laws.
15. Changes to this Policy
Miruthika Products reserves the right to update or modify this Returns & Refund Policy at any time to reflect changes in business practices, legal requirements, or operational processes.
Any revised version will be published on our website along with the updated Effective Date.
16. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:
Miruthika Enterprises
Brand: Miruthika Products
Address:
No. 3/72, 2nd Floor,
Old Mahabalipuram Road (OMR),
Kelambakkam, Thiruporur Taluk,
Chengalpattu, Tamil Nadu – 603103, India
Email: miruthikaproducts@gmail.com
Phone / WhatsApp: +91 99622 01754
Website: https://www.miruthikaproducts.com/
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)