Terms of service

Effective Date: 10 July 2026

Welcome to Miruthika Products, a brand owned and operated by Miruthika Enterprises ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, https://www.miruthikaproducts.com/ ("Website"), and the purchase of products offered through it.

By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website

1. Business Information

Legal Business Name: Miruthika Enterprises

Brand Name: Miruthika Products

Business Type: Partnership

GSTIN: 33ACFFM4184L1ZY

FSSAI Registration Number: 22426077000556

Registered Office:
No. 3/72, 2nd Floor,
Old Mahabalipuram Road (OMR),
Kelambakkam, Thiruporur Taluk,
Chengalpattu, Tamil Nadu – 603103, India

Email: miruthikaproducts@gmail.com

Phone: +91 99622 01754

2. Eligibility

You must be at least 18 years of age or be accessing the Website under the supervision of a parent or legal guardian.

By placing an order, you confirm that all information provided by you is accurate, complete, and current.

3. Products

Miruthika Products manufactures and sells traditional food products including, but not limited to:

Ghee Laddus
Millet-based Products
Traditional Snacks
Healthy Mixes
Ghee and related food products

All products are manufactured in an FSSAI-registered facility following applicable food safety and hygiene standards.

4. Product Information

We strive to provide accurate descriptions, pricing, nutritional information, and images.

However:

Product images are for illustrative purposes only.
Natural ingredients may result in slight variations in colour, texture, taste, shape, and appearance
Packaging may change from time to time without affecting product quality.
Nutritional values are approximate unless otherwise stated.
Product availability is subject to stock.

We reserve the right to correct typographical errors, pricing mistakes, or inaccuracies at any time.

5. Orders

All orders placed through the Website are subject to acceptance by Miruthika Products.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

Product unavailability
Incorrect pricing
Incorrect product information
Payment failure
Suspected fraudulent activity
Violation of these Terms
Compliance with applicable laws

If an order is cancelled after payment has been received, the applicable refund will be processed through the original payment method.

6. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

Prices may change without prior notice.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

7. Payments

We accept secure online payments through Razorpay, including:

UPI
Credit Cards
Debit Cards
Net Banking
Supported Digital Wallets

Cash on Delivery (COD) is currently not available.

Orders will be processed only after successful payment confirmation.

8. Shipping and Delivery

Orders are dispatched within 2 business days.

Estimated delivery timelines are:

Tamil Nadu: Approximately 3 business days
Rest of India: Up to 7 business days

We currently deliver only within India.

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or other unforeseen circumstances.

9. Cancellation

Customers may cancel an order only before it has been dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Please refer to our Cancellation Policy for additional details.

10. Returns and Refunds

Due to the perishable nature of food products and hygiene considerations, we do not accept returns of delivered products.

Refunds or replacements may be considered only if:

Wrong product is delivered
Product is damaged during transit
Product has expired upon delivery
Manufacturing defect is identified

Customers must notify us within 48 hours of delivery and provide clear photographs or videos supporting the claim.

Approved refunds will generally be processed within 5–7 business days through the original payment method.

Please refer to our Returns & Refund Policy for complete details.

11. Customer Responsibilities

You agree to:

Provide accurate and complete information while placing orders
Maintain the confidentiality of your account credentials
Use the Website only for lawful purposes.
Not engage in fraudulent transactions.
Not interfere with the security or operation of the Website.

You are responsible for ensuring that the delivery address and contact information provided are correct.

12. Intellectual Property

All content available on this Website, including but not limited to:

Logos
Trademarks
Product names
Product descriptions
Images
Graphics
Packaging designs
Text
Website design
Source code

is the exclusive property of Miruthika Enterprises or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without our prior written permission.

13. Acceptable Use

You agree not to:

Use the Website for unlawful purposes.
Attempt unauthorised access to our systems.
Upload malicious software or code.
Interfere with Website functionality.
Use automated tools to scrape or copy Website content.
Infringe our intellectual property rights.
Submit false or misleading information.

Any misuse may result in suspension or permanent restriction of access to our Website.

14. Food Product Disclaimer

Our products are prepared using carefully selected ingredients and manufactured under applicable food safety standards.

Products are not intended to diagnose, treat, cure, or prevent any disease.
Customers with allergies or dietary restrictions should carefully review ingredient and allergen information before consumption.
Individual nutritional requirements may vary.
Consumption recommendations provided on the Website are general in nature and should not replace professional medical advice.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

Miruthika Enterprises shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the Website or our products.
Our total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

Nothing in these Terms limits any rights available to consumers under applicable law.

16. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Pandemic or epidemic
Government restrictions
Labour strikes
Transportation disruptions
Power failures
Internet outages

17. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

18. Third-Party Services

Our Website may integrate with third-party service providers, including payment gateways, courier companies, analytics providers, and other technology partners.

We are not responsible for the content, policies, or practices of third-party websites or services that operate independently of Miruthika Products.

19. Modification of Terms

We reserve the right to update or modify these Terms at any time.

Any changes will be published on this page with the revised Effective Date.

Continued use of the Website after such changes constitutes acceptance of the revised Terms.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the Website, or any transaction with Miruthika Products shall be subject to the exclusive jurisdiction of the competent courts located in Chengalpattu, Tamil Nadu.

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

22. Contact Us

For any questions regarding these Terms of Service, please contact us:

Miruthika Enterprises
Brand: Miruthika Products

Address:
No. 3/72, 2nd Floor,
Old Mahabalipuram Road (OMR),
Kelambakkam, Thiruporur Taluk,
Chengalpattu, Tamil Nadu – 603103, India